Contact KenoaTV
Obtain KenoaTV Help with installation, billing, or channel requests. Our courteous team is accessible at all times through WhatsApp or send us an email.
WhatsApp Support
Most efficient way to reach our team. Use WhatsApp for swift responses.
Chat on WhatsAppLive Chat
Favor live chat? Utilize the chat widget when online. If unavailable, kindly email instead.
Start a RequestHelp & Guides
Visit Installation for step-by-step setup manuals and diagnostic suggestions.
View InstallationGet in touch
General Inquiry
Have queries about installation, payments, or service? Drop us a message.
Sales & Billing Assistance
Get advice, adjust plans, or clarify billing concerns.
How Can We Help You?
Choose a topic for customized assistance and handy shortcuts.
Setup & Installation
Comprehensive guides covering Smart TV, Firestick, Android, iOS, MAG, and more.
Billing & Payments
For billing, receipts, or payment concerns, we utilize the secure Stripe checkout system.
Technical Issues
We’ll help you enhance your setup for buffering, EPG, or app-related questions.
Channel Requests
Searching for a specific channel or region? Let us know, and we’ll confirm its availability.
Account & Activation
We’ll verify and resend your credentials or activation email if you didn’t receive them.
Apps & Compatibility
We provide personalized recommendations for the best IPTV apps and device settings.
Frequently Asked Questions
Get immediate responses to common questions regarding support, setup, billing, and devices.
Please share information about your device, app, plan, and a concise description of the issue or request.
Look in your spam/junk folder. If it’s still not there, let us know. contact us via WhatsApp It will be resent immediately by us.
Extra connections can be purchased separately. Contact our sales team for more information when you reach out.
Our Installation section provides device-specific setup guides, including Firestick and others.
For refund eligibility criteria, timeframes, and application methods, please consult our Refund Policy.
For Smart TVs: Smart IPTV/IPTV Smarters. Android devices: TiviMate/IPTV Smarters. iOS systems: GSE Smart IPTV/IPTV Smarters.
Best results require: minimum 30Mbps bandwidth, 5GHz wireless or wired connection, enabled hardware acceleration, increased buffering, and no background downloads/streaming.
In your app configuration, refresh or reload the playlist and EPG. If necessary, delete and re-enter your M3U and EPG URLs.
Stripe enables us to accept payments from all major card providers.
Yes. Renewal preferences can be managed in your account, or you can contact support for guidance.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly