Privacy Policy

KenoaTV welcomes you. We take your privacy seriously and are dedicated to safeguarding your personal information. For any policy-related questions or concerns, please contact us via WhatsApp.

1. Data We Collect

When you register for our IPTV service, express interest in our company, or reach out to us, we collect the personal data you provide.

Our collection includes these personal information items:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The collected information is utilized for these purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

The processing of your data is grounded in the following legal principles:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We will store your personal information solely for the time required to fulfill the purposes described in this privacy policy, unless extended retention is legally required or permitted, including for tax, accounting, or other regulatory purposes.

5. Cookies & Tracking Technologies

We might use cookies and comparable tracking tools to access or save information. These are primarily functional cookies needed for the website and client area to function correctly. Advertising-related invasive tracking cookies are not used.

6. Third-Party Services

Your data might be disclosed to external vendors, service providers, or agents who carry out tasks for us or represent our interests and need this information to complete their duties. For instance:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and administrative security measures have been put in place by us to safeguard the personal information we process. However, keep in mind that complete internet safety isn't guaranteed.

8. Your Data Protection Rights

Based on where you reside, you could be entitled to certain privileges related to your personal data, including:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

If you wish to enforce these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed for users aged 18 and above. We do not intentionally gather personal data from individuals below 18 years of age.

10. Contact Us

Should you have any inquiries or feedback regarding this policy, please contact us via WhatsApp.